We’re focused on client outcomes; your success is our success. We are committed to delivering a low effort client experience, every time you use our product and service
If you are not satisfied or you do have immediate concerns, please reach out our Client Experience Team on 1300 871 251 and we will work with you every step of the way to achieve a better outcome.
The Process includes the following steps:
OnlineIf you would like to submit an online complaint, click here to submit your form and we’ll communicate and respond via email.
PhoneIf you would like to talk directly with us, please call one of our Client Experience Specialist between 9:00 – 5:00pm Monday – Friday AEST. If you can’t resolve your query at that time, we will escalate your complaints to our complaints team. DG Institute Client Experience Team: 1300 871 251
If you are not satisfied with our response or process to your complaint, you can contact the Australian Financial Complaints Authority (AFCA).
AFCA is a free external dispute resolution service, independent from DG Institute and or relative parties.
AFCA can be contacted using the details below:
Phone: +61 1800 931 678
Australian Financial Complaints Authority
GPO Box 3
MELBOURNE, VIC 3001